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Cancellation & Returns


Cancellation Policy

We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel.
The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases, this can happen in 12 hours after you place the order.

Refunds

We will refund the money in the same mode as the payment was made. (only when the product is not available). If the payment was by Net-Banking, we will refund in your Net-Banking account.

Typically refunds take 3-5 Business days to get reflected in Bank Account. Once got confirmation from team.

Please feel free to mail us at fashnz.in@gmail.com. You have any questions on our Cancellation Policy.

Shipping and COD Fees. Any shipping fees charged against the order will not be refunded back.

Returns Policy

The entire process takes about 5-7 business days.

1.We are committed to ensuring your satisfaction with any product you have ordered from us.
 If you are not satisfied with any product, we will accept returns (only on damaged product, please make video while unboxing the parcel, if so we can get you any kind of claims and without video proof we will not consider any complaints) within 1-2 business days from the date of delivery as follows:

      2.In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 2-3 days from the date on which these goods are delivered.

      3.Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.

      4.Products damaged while being used do not qualify for a refund or replacement. we will not entertain returns or cancellation if any delay in delivery issues (certain circumstances happens delay on transport issues/strikes/etc... its completely depends on third party courier services)

      5.In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.

      6.In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.

      7.We will request you to send the products to us via courier on your own subject to submission of courier receipt via email. Ensuring that the product reaches un-damaged in our warehouse in this case is customer's responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.

       8.Refund shall be initiated once the products reach back our warehouse and necessary checks are completed to clear the refund process.

       9.We strive to have the returns process as quick as possible. However, customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.

      10.We hold the right to deduct shipping charges of Rs.80 for every 1 kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.

      11.We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.

      12.In case of multiple products order, return request should be placed together for all the products you want to return. We always strive hard to provide the best experience to our customers. 

 
NOTE: Products that have been tampered with, opened and/or used cannot be returned.


This are plastic packing pins (Yellow Marked)  Manufacturers pack the suit with these pins.

When we receive, we have to check whole stock, while checking we have to remove this pins. 
When we remove some tiny holes are visible in some part of top.

So, please explain your customers accordingly that, it's not defective. Holes are due to pins. 

Even without checking if we will send & Customer will open by cutting this pin, same holes will be visible. 

Exclusions
Due to hygiene reasons, we won't be able to accept returns in the following categories
      Handbags, Watches, Fashion Jewellery, Cosmetics.

Mode of Return

To provide highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection FREE of cost or the customers can directly send the product back to us through a premium courier partner and we shall refund you the courier cost subject to maximum of Rs.80

Thank you for co-operation and patience.


Packaging/Quality Info

Product quality

You can shop with us with full confidence as we:

1.Only sell 100% genuine products

2.Source products from best quality manufacturers and vendors

3.Execute transactions in a completely transparent fashion Security

4.We are committed to make your shopping experience with us fully secure, hassle free and safe.

5.Shopping at Fashnz.in is 100% private and safe, while also being very convenient.

Product packaging

GOOD PACKAGING We pack your items in a completely 60 microns tampered proof courier bags and covered by un-tearable poly bag.

We don't put any indication of product name in the package on the packaging bag.

This ensures complete privacy of your order and safeguards quality and packaging of your order

General Size Guide

Long & Short Sleeve T-Shirts & Polo Shirts

SizeTo fitChest Size
InchesWaist
XS34-3686-91
S36-3891-96
M38-4096-101

Long & Short kurtis & Tunics

SizeTo fitChest Size
InchesWaist
XS34-3632
S36-3834
M38-4036
L40-4238
XL42-4440
XXL44-4642

Awl Brand Kurtis

Size(Inches)BustWaistHip
XS30-3324-2530-34
S33-3525-2734-36
M35-3728-3037-39
L38-4031-3340-42
XL41-4333-3642-43.5
XXL43-4536-3844-46

Shipping/Delivery

International Buyers - Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

International shipping costs are based on a combination of the following:

Weight and dimensions of package.

The location you are shipping to (also called the destination country).

Cash on delivery is available for selected postal codes in our Area. Find out if Cash on Delivery is available for your location HERE.

Enjoy FREE shipping when you spend INR10000 and above on items sold at our store (does not apply on Sold by Seller, fulfilled by store items)

Your order will arrive between Monday - Friday. For more information, check out our FAQ on deliveries.
Delivery Deals

  • Delivery above INR 10000 * FREE
  • 2 Days Return(T&C)
  • Cash On Delivery Available only some products (*)

Delivered In

  • Delivered within Andhra Pradesh: 4-7 days;
  • Delivered other parts of Andhra: 7-10 days;
  • International deliveries: 10-15 days.
  • All in working days.

Returns Policy

Thank you for co-operation and patience.

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns(only on damaged product) within 1-2 business days from the date of delivery as follows:

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused alongwith its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 2-3 days from the date on which these goods are delivered.

For more information, check out our Return Policy.

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